Frequently Asked Questions.
Everything you need to know about NP95, the science behind our formula, and your 90-day 'Road to Longevity' trial.
Product Usage & Results
Q: Can I use NP95 Topical Balm together with NP95 Capsules?
Yes, absolutely! In fact, they are specifically engineered to work together as a dual-action system. The daily capsules build up systemic anti-inflammatory support from within, while the topical balm delivers fast-acting, localised relief directly to sore joints and muscles when sudden pain strikes.
Q: How many capsules should I take each day?
Initial Phase: Take 1 capsule in the morning and 1 capsule at night with food until your joint pain and stiffness subside. (Morning doses help enhance daily mobility, while evening doses support overnight repair). Maintenance Phase: Once you feel comfortable, transition to 1 capsule daily as proactive, ongoing anti-inflammatory protection.
Q: How long does one bottle of NP95 Capsules last?
Each bottle contains 60 capsules. During the initial relief phase (2 capsules per day), one bottle lasts 30 days. Once you transition to the daily maintenance phase (1 capsule per day), a single bottle will provide a full 60-day supply.
Q: How often can I apply NP95 Topical Balm?
You can apply the balm to affected areas up to 5 to 6 times daily as needed whenever pain, swelling, or stiffness returns.
Q: How quickly will the topical balm start working?
While individual response times vary, most people experience soothing, cooling relief within 10 to 15 minutes of application.
Q: Will the balm stain my clothes or bedsheets?
No. NP95 Topical Balm is formulated with a non-greasy, fast-absorbing base that leaves no residue or staining on fabrics.
Q: What is the shelf life of the topical balm after opening?
For optimal freshness and potency, we recommend using the topical balm within 12 months of opening.
Ingredients, Safety & Compliance
Q: Why is NP95 different from standard synthetic pain relief?
NP95 targets pain and inflammation naturally using a synergistic trio of active botanicals—Curcumin, Boswellia, and Ginger. Unlike conventional synthetic painkillers, NP95 contains zero addictive compounds, is non-habit forming, and is formulated to be exceptionally gentle on the stomach.
Q: Have the ingredients been tested for purity and safety?
Yes, 100%. Every active ingredient in NP95 is independently tested at NATA-accredited laboratories right here in Australia. This ensures every batch is strictly verified for therapeutic potency and completely free from heavy metals, pesticides, and microbial contaminants.
Q: Can I take NP95 alongside my existing prescription medications?
NP95 contains natural active therapeutics. While it is generally well-tolerated, we always recommend showing the ingredient list to your doctor or pharmacist if you are currently taking prescription blood thinners, anti-inflammatories, or other daily medications.
Q: Is NP95 suitable for sensitive skin?
Our topical balm uses gentle natural oils and plant extracts. However, if you have sensitive skin or known botanical allergies, we always recommend conducting a small patch test on your inner forearm prior to full application.
Q: What if I have a pre-existing medical condition or liver condition?
If you have a pre-existing liver condition, are taking complex prescription medication, or have major health concerns, we always advise consulting your primary healthcare practitioner before starting any new supplement regimen.
Shipping, Guarantee & Orders
Q: What if NP95 doesn't work for me? Can I return an opened product?
Yes, absolutely! We stand behind our products completely. Every order is protected by our 90-Day Money-Back Guarantee. You can try NP95 risk-free, and even if the jar or applicator is completely opened and used, if you aren't satisfied with the relief you experience, simply contact our Australian customer support within 90 days for a full refund—no questions asked.
Q: How long does delivery take within Australia?
Orders are dispatched from our Australian warehouse within 1–2 business days. Express shipping typically arrives in 1–3 business days, while standard Parcel Post usually takes 3–6 business days depending on your location (regional areas may take slightly longer).
Q: Is NP95 Australian Made and Approved?
Yes! NP95 is proudly formulated and manufactured right here in Australia. It is TGA-listed and fully compliant with Australia's strict therapeutic safety standards.
Still Have Questions?
Didn't find your answer?
Our Australian support team is just a phone call or email away.
We’re Here to Support Your Journey.
Whether you have a question about your order, our 90-day guarantee, or the science behind our formula, our Australian-based team is ready to help.
1800 979 763
info@np95.com.au
Monday – Friday, 9:00 am to 5:00 pm (AEST)
Our Locations
Head Office:
38 Ramsay Road, Five Dock NSW 2046
Dispatch
4 Pirelli Street, Southport QLD 4215