Health Foundry (NP95) – Money Back Guarantee

Any purchaser of NP95 has the right to a full refund of the purchase price of any product or bundle on the NP95 website.  

Terms of this Money Back Guarantee are:

As a first step the customer should return their purchase to the Health Foundry business address:  4 Pirelli Street, Southport QLD 4215.

The datemark on the return packaging must be within either 30 days or 1 month from the date of the customer first received the order.

The customer must return the portion of the order that remains in their possession. That is, any product or piece of packaging regardless of whether it is an empty bottle, a partially used bottle or product, or a complete product that has not been opened.  

The return package must include details of the initial order from Health Foundry so the return can be identified and allocated accurately.  

The return postage is at the expense of the customer.  

The customer is not required to give a reason for the return but it is helpful.

The refund of the purchase price will be processed within 2 business days of the return package being received by Health Foundry.

The refund will be processed back via the initial payment method.  Current payment methods include credit card, PayPal, AfterPay, and Stripe.  Each of these payment methods advise that the refund should be available in the customer’s account between two and five business days after the refund is processed by Health Foundry.

Health Foundry does not accept any liability for any refund package that is lost by Australia Post or any other freight forwarder before it arrives at Health Foundry.  If this is a concern for customers, then we recommend the return is sent via certified mail with a tracking number.  

Health Foundry trusts that all returns are made in good faith. If, however, Health Foundry has reason to believe that this Money Back Guarantee is being abused or that a return is otherwise not being made in good faith, we reserve the right to refuse to accept the return under this Money Back Guarantee.

The Health Foundry Money Back Guarantee is a "voluntary" policy that covers products purchased and is in addition to statutory rights under Australian Consumer Law.  If a customer has any questions regarding this guarantee, they should contact Health Foundry directly via the toll-free number 1800 616 248 or contact@healthfoundry.com.au.