Refund & Returns Policy

Effective Date: 2026

At Health Foundry, we stand behind the clinical science of NP95. We want you to feel completely confident in your purchase, which is why we offer one of the most comprehensive and customer-friendly return guarantees in Australia.

The 90-Day "Feel the Difference" Guarantee

This is our voluntary promise to you. We believe it takes consistent time to experience the full joint mobility and comfort benefits of our formula, which is why we give you 3 full months to test it out.

• The Promise: If you are not completely satisfied with your results for any reason, you are entitled to a full refund of your product purchase price.
• The "Empty Container" Rule: You can return your order even if the containers or bottles are completely empty.
• The Return Window: Your return parcel must be postmarked within 90 days (3 months) from the date you received your original delivery.
• The Process: Simply notify our support team via phone or email and send your remaining product, empty containers, or packaging back to our Sydney facility. No high-pressure sales pitches or interrogation.

Damaged or Faulty Goods (Statutory Guarantees)

Your purchase is fully protected by the Australian Consumer Law (ACL).

• Transit Damage: If your parcel arrives damaged or compromised, please notify us within 24 hours of delivery. Please send a clear photo of the damaged, unopened parcel to contact@healthfoundry.com.au so we can fast-track a complimentary replacement for you.
• Faulty Products: If you believe a product is defective or faulty in any way, contact us immediately. We will promptly provide a statutory remedy in the form of a replacement or a full refund, including original shipping costs.

Change of Mind

While our 90-Day Guarantee covers used and empty products, if you wish to return an unopened, unused order simply because you changed your mind within the first 30 days, we are more than happy to assist. Items returned under change of mind must be in their original, sealed, resalable condition.

How to Return Your Order

To ensure your return is processed within our target 2-business-day timeframe, please follow these steps:

1. Pack Your Parcel: Include all containers (full, partially used, or empty) along with a quick note containing your Name and Order Number so our team can immediately identify your account.

2. Ship to Sydney Head Office:
Health Foundry Pty Ltd
c/o NP95 Returns
38 Ramsay Road
Five Dock NSW 2046

3. Track Your Return: Return postage is paid by the customer. We strongly recommend using a tracked parcel service via Australia Post, as we cannot accept liability or process refunds for parcels that are lost in transit before reaching our warehouse.

Refund Processing & Timelines

Once your return parcel arrives at our Five Dock facility, your refund will be issued within 2 business days.

• Original Payment Method: Refunds will be credited back directly via your initial payment gateway (Credit Card, PayPal, Shop Pay, Afterpay, or Stripe).
• Bank Processing: Depending on your financial institution or provider, please allow 2 to 5 business days for the credit to reflect in your account statement.
  

Contact Our Australian Support Team

If you have any questions or need assistance starting a return, our team is here to support you:

• Toll-Free Phone: 1800 979 763
• Email: contact@healthfoundry.com.au
• Postal Address:
  Health Foundry Pty Ltd
  38 Ramsay Road
  Five Dock NSW 2046

Dispute Resolution & Governing Law

• Governing Law: These terms are governed by the laws of New South Wales, Australia.
• Resolution: We encourage resolving any disputes through direct communication with our team in the first instance. If a resolution cannot be reached, the matter will be referred to the courts of New South Wales.