Privacy Policy

Effective Date: 2026

Your privacy is important to us. This Privacy Policy explains how Health Foundry Pty Ltd ("we", "our", or "us") collects, uses, and discloses information when you visit or make a purchase from www.np95.com.au (the "Website"). By accessing or using the Website, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal Details: When you place an order or contact customer support, we collect the necessary information required to fulfil your request—including your full name, delivery address, billing address, email address, and phone number.
• Automated Data: Like most modern e-commerce websites, we automatically collect basic technical details when you browse (such as your IP address, device type, browser type, and operating system) to ensure our site runs securely, smoothly, and correctly on your device.

How We Use Your Information

We use your personal data strictly to:

• Process, fulfil, and dispatch your NP95 orders directly from our Australian warehouse.
• Provide dedicated, friendly customer support via email or our toll-free support line (1800 979 763).
• Send you important order updates, tracking details, and transactional information.
• Share relevant natural health updates, educational guides, and special offers—only if you have explicitly opted in to receive marketing correspondence from us.

Sharing Your Information

We value your trust above all else. We never sell, rent, or trade your personal information to third parties for marketing purposes.

To operate our store smoothly, we only share essential data with trusted third-party service providers who help us serve you, including:

• Shopify: Our secure e-commerce hosting and store platform.
• Australia Post & Couriers: To ensure your parcels are delivered safely and efficiently to your doorstep.
• Encrypted Payment Gateways: To process card payments securely. We never view or store your full credit or debit card details.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience—such as remembering items in your cart as you navigate between pages or keeping your preferences saved. You can choose to disable cookies in your browser settings at any time; however, please note that certain features of the site may not function properly without them.

Your Data Security

We implement industry-standard administrative, physical, and technical security measures to protect your personal information against unauthorized access, loss, or misuse. All sensitive payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through PCI-compliant payment gateways.

Your Rights & Contact Information

You retain full control over your data. Under Australian Privacy Principles, you have the right to access, update, or request the deletion of any personal information we hold about you.

If you have any questions, would like to exercise your privacy rights, or wish to opt out of marketing communications, please contact our Privacy Compliance Officer:

• Email: contact@healthfoundry.com.au
• Phone: 1800 979 763
• Postal Address:
  Health Foundry Pty Ltd
  Attn: Privacy Compliance Officer
  38 Ramsay Road
  Five Dock NSW 2046

Dispute Resolution & Governing Law

• Governing Law: These terms are governed by the laws of New South Wales, Australia.
• Resolution: We encourage resolving any disputes through direct communication with our team in the first instance. If a resolution cannot be reached, the matter will be referred to the courts of New South Wales.